Last Updated: June 10, 2023

NOTICE: These Terms and Conditions are legally binding. It is Your responsibility to read these Terms and Conditions carefully prior to purchase, use, or access of any of Our products, including online courses, CRM services, Voice AI technologies, consulting services or coaching. By using Our website(s), platform(s), program(s), product(s) on any computer, mobile phone, tablet or other device, You agree to these terms and You consent to the collection, use and disclosure of Your information as described in these Terms and Conditions and Our Privacy Policy. If You do not agree to these Terms and Conditions or Our Privacy Policy, You should not access or use Our website(s), platform(s), program(s), product(s).

1. ACCEPTANCE OF TERMS AND PURCHASER AGREEMENT

This website/funnel pages is/are owned and operated by Brezze.AI, Fe Lima Firman LLC, Summit to Launch, a California company. Our principal place of business is located at [ADDRESS].

Binding Agreement These Terms and Conditions ("Terms," "Agreement," or "Legal Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("User," "you," or "your"), and Brezze.AI, Fe Lima Firman LLC, Summit to Launch and Fernanda Lima Firman ("we," "us," "Company," or "our") concerning your access to and use of our services.

Age Requirements and Capacity You must be at least eighteen years of age to use Our website(s), platform(s), program(s), product(s). Use of this website(s), platform(s), program(s), product(s) is at Your own risk. You agree You are at least 18 years old or of age in Your applicable jurisdiction to access the services. Access by a minor is a violation of use, and We reserve the right to terminate Your access if such an issue is discovered.

Purchaser Agreement Terms All products are owned and provided by Brezze.AI, Fe Lima Firman LLC, Summit to Launch ("Company" or "We" or "Us" or "Our"). The term "You" or "Your" refers to any user or purchaser of said program(s), product(s) or service(s) (the "Offering" or "Services"). These Terms govern and define how You are allowed to use and access Company's Offering. We reserve the right to update and change these Terms at any time, and will update them accordingly with the 'date last updated' at the top of this page. You are legally bound to these Terms whether or not You have read them.

When You purchased Our Offering, You were given a reasonable notice that these Terms existed. By moving forward with Your purchase of the Offering and further access of the Offering, You implicitly agreed and continue to agree to abide by these Terms, as well as any disclaimers and privacy disclosures contained in these Terms.

SMS/Text Messaging Consent By providing your mobile number, you expressly consent to receive recurring SMS/text messages from Brezze.AI, Fe Lima Firman LLC, Summit to Launch, which may include promotions, service updates, appointment reminders, marketing communications, order updates, responses to inquiries, special offers, and transactional notices. These messages may be sent using an autodialer or other automated systems.

You can cancel the SMS/Text service at any time. Simply text STOP to the shortcode. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS/Text messages to you.

Message frequency may vary (up to 5 msgs/month). Message and data rates may apply. For information about your text or data plan, contact your wireless provider. Consent is not a condition of purchase. To opt out, reply STOP to any message. For help, reply HELP or email us at [EMAIL ADDRESS]. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to mobile carrier network availability. We will never sell, rent, or share your mobile number or opt-in data with third parties for marketing purposes. SMS data is only shared with platform vendors necessary to deliver text messages.

2. OUR SERVICES (EXPANDED TO INCLUDE ALL SERVICE TYPES)

CRM and Voice AI Services:

Customer Relationship Management (CRM) platform and software

Voice AI and Conversation AI technologies

Automated calling systems and dialing capabilities

SMS/text messaging campaigns and automation

Email marketing sequences and automation

Lead generation, capture, and nurturing systems

Business analytics, reporting, and dashboard tools

Pipeline management and sales tracking

Appointment scheduling and calendar integration

Contact management, segmentation, and organization

Workflow automation and trigger systems

Landing page and funnel creation tools

Website hosting and domain management services

Third-party integrations and API connections

Payment processing and e-commerce integration

Mobile application access and functionality

Educational and Coaching Services:

Online courses, training programs, and digital education materials

One-on-one coaching sessions and personalized mentoring

Group coaching programs and mastermind communities

Live workshops, seminars, and educational events

Webinars and virtual training sessions

Digital products, templates, worksheets, and downloadable resources

Community access, forums, and peer support networks

Certification programs and continuing education courses

Video libraries and educational content archives

Assessment tools and progress tracking systems

Professional Services and Consulting:

Business strategy development and consulting

Marketing campaign management and optimization

Technical setup, implementation, and migration services

Custom software integrations and configurations

Training and onboarding programs for teams

Data analysis and performance optimization

Content creation and marketing materials development

Platform and Technology Infrastructure:

Cloud-based hosting and data storage

Security monitoring and backup services

Software updates and maintenance

Technical support and troubleshooting

System monitoring and performance optimization

Data migration and import/export capabilities

3. INTELLECTUAL PROPERTY RIGHTS (COMPREHENSIVE IP PROTECTION)

Intellectual Property Notice All images, text, designs, graphics, trademarks, service marks, software, algorithms, course materials, training content, methodologies, and all other intellectual property are owned by and property of Brezze.AI, Fe Lima Firman LLC, Summit to Launch, or the properly attributed party. It is a violation of federal law to use any of Our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or an injunction forcing You to stop using Our intellectual property immediately.

Comprehensive IP Rights We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately. Our intellectual property includes but is not limited to:

Copyrighted Materials: All software code, algorithms, course content, training materials, videos, audio recordings, written materials, worksheets, workbooks, templates, graphics, images, and creative works

Trademarks and Service Marks: Company names, product names, logos, taglines, slogans, and source identifiers (federally registered ® or common law ™)

Trade Dress: Overall look and feel, design elements, user interfaces, website layouts, and visual presentations

Trade Secrets: Proprietary methodologies, business processes, customer data, and confidential information

Database Rights: Compiled data, analytics, and database structures

Limited License to Users Any and all materials, paid or free, that You access on this or any related domains that contain Our Offering are under the sole ownership or licensed use of Brezze.AI, Fe Lima Firman LLC, Summit to Launch. We own Our page layout and design, overall look and appearance, individual graphics, icons, videos, logos, taglines, and trademarks (common law or federally registered). You are only receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only in order to access any content or materials in the Offering You have paid for or opted to receive.

Permitted Uses You may:

Access the Offering for Your personal use (additional team members require separate licenses)

Download and/or print any Offering materials for Your personal business use (additional team members require separate licenses)

Use Our trademarks and copyrighted materials with Our consent and proper credit, citing © Brezze.AI, Fe Lima Firman LLC, Summit to Launch as the source and marking federally registered trademarks with ® or common law trademarks with ™

Prohibited Uses You may not:

Re-sell or trade Your access to the Offering

Share the Offering with anyone else who has not purchased it or opted in to receive it

Reprint or republish any of the Offering, in part or in whole

Distribute any materials as Your own (stealing)

Reproduce and tweak any part for distribution as Your own work

Claim ownership over any of Our intellectual property without prior consent

Use Our Offering or related materials in an unlawful way or for illegal purposes

Use Our content with artificial intelligence, machine learning systems, or automated processes without written authorization

Civil and Criminal Penalties Even though Our Offering is digital, it is nevertheless considered theft to steal, infringe, or otherwise violate these Terms. We reserve the right to prosecute infringers to the fullest extent allowed by criminal or civil statute in any jurisdiction. You explicitly consent to personal jurisdiction in Californiaby opting into or purchasing any Offering or accessing its related materials.

4. USER REPRESENTATIONS (LEGAL CAPACITY AND COMPLIANCE)

By using our services, you represent, warrant, and covenant that:

You have full legal capacity, right, power, and authority to enter into these Terms

You are at least 18 years of age or the age of majority in your jurisdiction

If acting on behalf of a business entity, you have proper authorization to bind that entity

All registration information you provide is truthful, accurate, current, and complete

Your use of our services complies with all applicable laws and regulations

You will not use our services for unlawful, illegal, fraudulent, or harmful purposes

You are not located in a country subject to U.S. government embargo or designated as "terrorist supporting"

You are not listed on any U.S. government list of prohibited or restricted parties

You have sufficient resources to fulfill your payment obligations

You understand and accept the risks of internet-based services

5. USER REGISTRATION (SECURITY AND ACCESS REQUIREMENTS)

Account Creation Requirements To access certain services, you must create an account providing accurate, current, complete information including full legal name, contact information, valid email address, phone number, business information (if applicable), payment method and billing details, and any additional information reasonably requested.

Security Obligations It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms. You are solely responsible for:

Creating and maintaining strong, unique passwords

Safeguarding your username, password, and all login credentials

Monitoring all activities under your account

Preventing unauthorized access to your account

Immediately reporting suspected security breaches or unauthorized access

Account Verification and Maintenance We may require verification of your identity, business, or payment information at any time. You must promptly update your account information when changes occur to ensure continued service delivery, accurate billing and communications, compliance with security requirements, and proper service functionality.

6. PROHIBITED ACTIVITIES (EXTENSIVE PROHIBITED USE LIST)

When using Our website(s), platform(s), program(s), product(s), service(s) You must not:

System and Security Violations

Engage in any action that causes or could cause damage to Our services or impair performance, availability, or accessibility

Transmit or attempt to transmit any virus, malware, or malicious code

Attempt to gain unauthorized access to our systems, networks, or data

Use automated systems, bots, or scrapers without explicit permission

Interfere with or disrupt our services or server networks

Circumvent security measures or access controls

Reverse engineer, decompile, or extract source code

Content and Communication Violations

Use Our services in any manner that is unlawful, illegal, or fraudulent

Post, send, publish, upload, or transmit any illegal content, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, deceitful, or misleading

Impersonate any person or entity, or misrepresent your affiliation

Collect or harvest user information without consent

Distribute spam, unsolicited communications, or chain letters

Create fake reviews, ratings, or testimonials

AI and Automation Restrictions

Engage in any use of Our Offering or any content in connection with artificial intelligence and related technologies, including machine learning systems, algorithms or models, or any other automated processes capable of altering, modifying or manipulating the content, unless We provide advanced written authorization to do so

Commercial Misuse

Resell, redistribute, or commercialize our services without authorization

Use our services to create competing or substitute services

Share account credentials with unauthorized parties

Create multiple accounts to circumvent limitations

Legal and Regulatory Violations

Violate applicable laws including CAN-SPAM, TCPA, GDPR, CCPA, or other regulations

Engage in fraudulent activities, money laundering, or other illegal conduct

Use our services in prohibited jurisdictions

Fail to comply with export control laws and regulations

7. YOUR MATERIALS AND CONTRIBUTIONS (USER CONTENT LICENSING)

Content Submission Rights By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions Defined The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

Platform Contributions By submitting a comment, photo, video, or other material(s) onto any website(s), platform(s), program(s), product(s) or platform owned or maintained by Us, including third-party access sites such as Facebook, Go High Level, SKOOL, or Circle group(s) or online software platforms that We use to distribute Our Offering and related materials, You agree that We have a non-revocable, commercial license to re-publish Your submission in whole or in part unless You explicitly state that We may not do so.

No Privacy Rights You have no right to privacy by accessing Our Offering or related materials, and We reserve the right to disclose Your participation in the same. You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

8. CONTRIBUTION LICENSE (COMMERCIAL USAGE RIGHTS)

Comprehensive License Grant When you post Contributions, you grant us a license (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to:

Use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including your image, name, and voice) for any purpose, commercial, advertising, or otherwise

Prepare derivative works of, or incorporate into other works, your Contributions

Sublicense the licenses granted in this section

Our use and distribution may occur in any media formats and through any media channels. This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

Content Responsibility and Warranties You are responsible for what you post or upload. By sending Submissions and/or posting Contributions, you:

Confirm that you have read and agree with our Prohibited Activities and will not post prohibited content

Waive any and all moral rights to any such Submission and/or Contribution (to the extent permissible by law)

Warrant that such Submissions and/or Contributions are original to you or that you have necessary rights and licenses

Warrant that you have full authority to grant us the above-mentioned rights

Warrant that your Submissions and/or Contributions do not constitute confidential information

You are solely responsible for your Submissions and/or Contributions and expressly agree to reimburse us for any losses we may suffer because you breached this section, any third party's intellectual property rights, or applicable law.

Content Moderation Rights Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion, we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

9. GUIDELINES FOR REVIEWS (REVIEW STANDARDS AND RIGHTS)

Review Requirements We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:

You should have firsthand experience with the person/entity being reviewed

Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language

Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability

Your reviews should not contain references to illegal activity

You should not be affiliated with competitors if posting negative reviews

You should not make any conclusions as to the legality of conduct

You may not post any false or misleading statements

You may not organize a campaign encouraging others to post reviews, whether positive or negative

Additional Review Guidelines We may ask you to leave a rating and/or review of Your purchase. If You choose to write a review, you must also comply with these guidelines:

You have used and/or accessed the product(s) sufficiently to speak with reasonable knowledge

You do not use offensive language, profanity, hateful or racist speech

Your submission does not discriminate on any protected basis

You have not used your purchase in an illegal way

You are not related to anyone who owns any part of Our site

You are not claiming any false or misleading statements

You are not affiliated with or working for any competitor

You do not organize campaigns to influence reviews

Review Management Rights We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review.

Review License By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.

10. MOBILE APPLICATION LICENSE (APPLE/ANDROID COMPLIANCE)

Use License: If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms.

Application Restrictions You shall not:

Except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App

Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App

Violate any applicable laws, rules, or regulations in connection with your access or use of the App

Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App

Use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended

Make the App available over a network or other environment permitting access or use by multiple devices or users at the same time

Use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App

Use the App to send automated queries to any website or to send any unsolicited commercial email

Use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App

Apple and Android Device Terms The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor"):

The license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor's terms of service

We are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App

In the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App

You represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties

You must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App

You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof

11. SOCIAL MEDIA (SOCIAL MEDIA INTERACTION TERMS)

Third-Party Account Integration As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

Authorization and Access Rights You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.

Social Network Content Usage By granting us access to any Third-Party Accounts, you understand that:

We may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists

We may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account

Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services.

Contact Access and Deactivation We may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

Third-Party Relationship Disclaimer Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. Your relationship with the third-party service providers associated with your Third-Party Accounts is governed solely by your agreement(s) with such third-party service providers.

12. THIRD-PARTY WEBSITES AND CONTENT (INTEGRATION DISCLAIMERS)

Third-Party Content The Services may contain (or you may be sent via the Site or App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").

No Responsibility Disclaimer Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

No Endorsement Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern.

User Responsibility You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

Hold Harmless Agreement You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

13. ADVERTISERS (ADVERTISING RELATIONSHIP DISCLAIMERS)

Advertising Space We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

Affiliate Links This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of Your purchase through one of these links. We will use reasonable efforts to notify You when and where We have placed affiliate links in addition to this disclaimer located in these Terms. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.

14. SERVICES MANAGEMENT (SERVICE MODIFICATION RIGHTS)

We reserve the right, but not the obligation, to:

Monitor the Services for violations of these Legal Terms

Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities

In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof

In our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems

Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services

15. FINANCIAL CONSIDERATIONS (COMPREHENSIVE PAYMENT TERMS)

Accepted Payment Methods We accept the following forms of payment:

Visa

MasterCard

American Express

Discover

PayPal

Venmo

Stripe

Amazon Pay

Google Pay

Visa Pay

Apple Pay

Affirm

Payment Authorization You authorize Us to charge your chosen payment provider for the total amount stated on your checkout cart screen. You agree to abide by the terms and conditions of your card issuer agreement and any other applicable third-party agreement that may affect your purchase with Us. You agree to provide current, accurate and complete details as requested to process your payment.

Payment Information Updates If necessary, You agree to update your payment information in a timely manner so We can complete any outstanding orders and/or contact you as needed. We reserve the right to change our prices at any time. You agree to pay any applicable shipping and/or handling fees as stated on your checkout cart screen.

Pricing and Errors We reserve the right to correct any errors or mistakes in pricing, even if we have already received payment. Any such changes will be conveyed in writing via email to notify You of Our correction and to allow You to take the most appropriate action in the event of such a correction or mistake.

Payment Processing Security We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe, Paypal, Intuit, or Deposyt. By utilizing these payment processors to gain access to the Services, You indemnify Us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor's applicable terms and conditions of use.

Currency and Taxes All payments will be processed in US Dollars. Sales taxes will be applied to your order as required by law in either Your or Our local area(s).

Order Processing Rights We reserve the right to refuse to fulfill any order placed on Our website/platform, in part or in full, and will issue a refund accordingly. We expressly prohibit orders that, in Our sole discretion, appear to be placed in an attempt to resell Our products. We expressly prohibit orders placed by resellers, dealers, distributors or wholesalers and will ban Your access to Our site in any lawful way possible if we discover your prohibited use(s).

16. SUBSCRIPTIONS AND RECURRING PAYMENTS (AUTO-RENEWAL TERMS)

Auto-Renewal Policy Our subscription-based Services operate on an auto-renewal basis unless canceled before the next billing cycle. If Your order contains a recurring charge, then You consent to allow Us to process your selected payment provider without requiring Your prior approval for each recurring charge, until You Cancel your recurring charge according to these terms and conditions.

Annual Subscriptions Users who purchase annual subscriptions may cancel at any time, but no refunds will be issued for unused months. Subscription benefits will remain available until the end of the paid period.

Price Modifications We reserve the right to modify subscription pricing. Any price changes will be communicated at least 14 days in advance, and users may cancel their subscription before the next billing cycle to avoid the new rate. Users are responsible for managing their subscription settings to prevent unwanted charges.

California Automatic Renewal Law Compliance In accordance with California's Automatic Renewal Law (ARL), users will receive clear and conspicuous disclosure of renewal terms before purchase, an acknowledgment email with cancellation instructions, and an easy-to-use cancellation mechanism.

Payment Plan Authorization If You have signed up for a payment plan, You hereby authorize Our continued access to Your financial information stored by Our third-party financial processing company referenced in this Agreement until Your payment plan is complete, as set forth in Your acceptance of the purchase terms upon checkout.

Partial Period Billing Refunds are not provided for partial billing periods or unused portions of a subscription.

17. SOFTWARE AND TECHNOLOGY (LICENSING AND RESTRICTIONS)

Software License Our software is licensed, not sold. You receive a limited license to use our software in accordance with these Terms and any additional license agreements. The license is personal to you and may not be transferred or assigned.

Technology Platform Dependencies Our Services are built upon third-party platforms, including Go High Level (GHL), which provides core functionality and hosting infrastructure. We do not own or directly control the hosting environment, servers, or infrastructure supporting the Services.

Technical Restrictions You may not:

Decompile, reverse engineer, or disassemble our software

Create derivative works based on our technology

Attempt to extract source code or algorithms

Use our technology to develop competing services

Circumvent licensing restrictions or usage limitations

18. REFUND POLICIES (NO REFUND POLICY WITH EXCEPTIONS)

General No-Refund Policy All sales are final. All CRM/SaaS subscription payments, coaching services, educational materials, courses, workshops, and digital products are non-refundable once access has been granted or services have begun.

SaaS Services No-Refund All CRM/SaaS subscription payments are non-refundable once a billing cycle has started. Users may cancel future billing, but no pro-rata refunds will be issued for unused portions of the service. Users who purchase annual subscriptions may cancel at any time, but no refunds will be issued for unused months. Subscription benefits will remain available until the end of the paid period.

Educational Services No-Refund All coaching services, courses, workshops, and educational events are non-refundable once purchased or commenced. Once a subscription is terminated, access to all SaaS and company/community features, integrations, workflows, content, templates, dashboards, and automations is revoked.

Limited Exceptions Refunds may be considered in exceptional circumstances such as:

Technical failures preventing access to purchased services that cannot be resolved within a reasonable timeframe

Billing errors or unauthorized charges verified by our billing department

Services not delivered as described due to our error or system failure

Chargeback Policy You agree to make every attempt to file a refund request prior to attempting a chargeback with Your financial institution. In the event of a chargeback attempt, You expressly agree to forfeit any and all of Our bonuses, associate or partner bonuses, or other materials afforded to You in exchange for Your original purchase. We reserve the right to present proof of Your access and these Terms to the financial institution investigating the dispute. If a User disputes a charge via a chargeback, they will immediately lose all access to the platform and must resolve the dispute before regaining access.

19. SECURITY AND ASSUMPTION OF RISK (SECURITY RESPONSIBILITIES)

Your Security Responsibilities It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms. You are responsible for:

Maintaining the security of your account credentials

Using secure internet connections when accessing our services

Promptly reporting any security incidents or suspicious activity

Implementing reasonable security measures for your devices and network

Our Security Measures We host Our site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website(s), platform(s), program(s), product(s). We implement reasonable security measures but cannot guarantee absolute security.

Risk Assumption By accessing Our Services and/or related materials, whether paid or unpaid, You assume all the risk of Your access and any subsequent actions You choose to take as a result of the influence, information, or educational materials provided to You. You acknowledge the inherent risks of internet-based services including potential data breaches, service interruptions, and technology failures.

Confidentiality Limitations You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.

20. YOUR COMMUNICATIONS (COMMUNICATION OWNERSHIP)

Communication Ownership Any communications made through Our 'contact', blog, blog comments, newsletter sign-up, or other related pages, or directly to Our phones or mailing or email addresses are not held privileged or confidential and are subject to viewing and distribution by third parties. We own any and all communications displayed on Our website, platforms, servers, comments, emails, or other media as allowed by United States law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails.

Communication Standards You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to, communications that are potentially libelous or maliciously false, obscene, abusive, negligent, or otherwise harmful or inappropriate.

Republication Rights We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of Our business. For more information on when and how We store and use Your communications or any data provided by You in those communications, please refer to Our Privacy Policy.

21. COMPREHENSIVE DISCLAIMERS (AI, PROFESSIONAL SERVICES, RESULTS)

General Educational Disclaimer Our website(s), platform(s), program(s), product(s), and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our website/platform(s) and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website(s), platform(s), program(s), product(s), and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

No Professional Services We are not medical, legal, financial, or other professionals, or if We are, during the course of this Offering and related material(s), We are not offering Our professional services and You expressly agree We are not acting in any professional capacity, including medical, legal, financial, or otherwise during the course of this Offering. This Offering is for educational and entertainment purposes only. None of the Offering or its related material(s) should be construed as medical, legal, or financial advice.

Results and Outcomes Disclaimer While We may reference certain results, outcomes or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website(s), platform(s), program(s), product(s). If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively.

Individual Results Variation You agree that You understand individual outcomes will vary. Case studies or testimonials are not indicative of typical results. Each individual approaches Our Offering(s) with different backgrounds, disposable income levels, motivation, execution and implementation abilities, and other factors that are outside of Our control. Therefore, We cannot guarantee Your success merely upon access or purchase of Our Offering(s) or related material(s).

Artificial Intelligence Disclaimer Our Services may utilize artificial intelligence and machine learning algorithms to provide recommendations, generate content, or automate decision-making processes. You acknowledge that AI-generated content is provided "as is" and should not be considered as professional, legal, medical, or financial advice. We disclaim all liability and damages for actions taken or decisions made based on AI-generated outputs and content. Users should verify AI-generated information before relying on it and user assumes responsibility for verifying recommendations, errors, inaccuracies, or any losses resulting from AI usage.

Technology and Platform Dependencies We make reasonable efforts to provide You with modern, reliable technology, software, and platforms from which to access Our Offering(s) and related material(s). However, in the event of a technological failure, You accept and acknowledge Our lack of responsibility for said failure, and while We will make reasonable efforts to support You, some technological issues are far outside Our control.

Service Availability & Uptime Disclaimer Our Services are built upon third-party platforms, including Go High Level (GHL), which provides core functionality and hosting infrastructure. We do not own or directly control the hosting environment, servers, or infrastructure supporting the Services. Users acknowledge that uptime, maintenance, and service performance are dependent on Go High Level and its policies. Any downtime, performance issues, scheduled maintenance, server failures, service outages or technical errors resulting from Go High Level or other third-party providers are beyond our direct control, and we are not liable for business losses, revenue impacts, or damages resulting from such disruptions.

Third-Party Integration Limitations Our Services integrate with third-party applications, including payment processors (e.g., Stripe, PayPal, Deposty, Intuit), advertising platforms (e.g., Google, Facebook, YouTube), and AI tools (e.g., OpenAI, Google AI, Grok, Closebot). While we strive to ensure seamless integration, we do not control or take responsibility for failures, security breaches, or policy violations by these third parties. By using our Services, you acknowledge that any disruptions or data breaches caused by third-party providers are not our liability.

Third-Party User Conduct You acknowledge and agree that We are not liable for any defamatory, offensive, or illegal conduct of any other participant or user, including You.

Errors and Omissions We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information in Our Services. We are not liable for any inaccuracies, errors, or reliance on personal opinions contained in Our Services or related material(s). This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date.

22. WARRANTIES DISCLAIMER (ALL CAPS LEGAL DISCLAIMERS)

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE, OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

23. TECHNOLOGY AND FORCE MAJEURE (TECHNICAL FAILURE PROTECTION)

Force Majeure Events We are not liable for service interruptions, delays, or failures due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, acts of God, or extreme weather conditions

Government actions, regulations, or sanctions

Labor strikes, lockouts, or other industrial disputes

Internet service provider failures or network congestion

Third-party platform failures or service outages

Cyber attacks, hacking attempts, or security breaches

Equipment failures or technical malfunctions

Public health emergencies or pandemic restrictions

Technology Dependencies We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.

No Liability for Interruptions You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

24. INDEMNIFICATION AND LIMITATION OF LIABILITY (LIABILITY CAPS)

Indemnification You agree at all times to indemnify and hold harmless Our Company, as well as any of Our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees and expenses, arising out of or related to:

Your use of Our Services

Your breach of these Terms

Your violation or alleged violation of any laws in connection with Your use of Our Services

Your Contributions or any content you submit

Your violation of the rights of a third party, including but not limited to intellectual property rights

Any overt harmful act toward any other user of the Services with whom you connected via the Services

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

Limitation of Liability IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY EXCLUDE ANY LIABILITY FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL LOSS OR DAMAGE INCURRED BY YOU OR OTHERS IN CONNECTION WITH OUR SERVICES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR ANY ACCIDENTS, DELAYS, INJURIES, HARM, LOSS, DAMAGE, DEATH, LOST PROFITS, PERSONAL OR BUSINESS INTERRUPTIONS, MISAPPLICATION OF INFORMATION, PHYSICAL OR MENTAL DISEASE, CONDITION OR ISSUE, PHYSICAL, MENTAL, EMOTIONAL, OR SPIRITUAL INJURY OR HARM, LOSS OF INCOME OR REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS OR CONTRACTS, ANTICIPATED SAVINGS, LOSS OF DATA, LOSS OF GOODWILL, WASTED TIME, AND FOR ANY OTHER LOSS OR DAMAGE OF ANY KIND.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

25. TERMINATION AND REVOCATION (TERMINATION PROCEDURES)

Your Right to Terminate You have the unilateral right to terminate Your use and access to any of Our Services. Please send an email to [EMAIL ADDRESS] to initiate this process. Termination will not excuse You of further payment obligations. Upon confirmation of Your termination, any and all outstanding balances will become immediately due and payable.

Our Comprehensive Termination Rights These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our website/platform and any related communications as We deem appropriate. It is within Our sole discretion to allow any user's access of Our website/platforms, programs, products, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our site(s).

WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

Post-Termination Restrictions If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Effect of Termination - Data and Access Upon termination:

Your access to services ceases immediately

You may export contact data before termination (within 30 days)

All other data, configurations, workflows, automations, templates, dashboards, and proprietary elements remain our property

Outstanding balances become immediately due

Any existing balance that remains after 14 days from the date of termination will be sent to a collections agency

You agree to be responsible for any additional charges, fees, or costs associated with such collection effort, including reasonable attorney's fees and court costs

Account Recreation Restrictions If the User seeks to regain access after termination and is approved by the company, a new purchase at the current full price is required. Past discounts or promotions will not be honored.

Non-Payment Termination Policy Failure to make a scheduled payment for CRM/SaaS services or educational products will result in:

Grace Period: 48-hour grace period to update payment details before suspension

Service Suspension: All access suspended until full payment is received

Permanent Termination: Services permanently terminated after 30 days of non-payment

Collections: Outstanding balances sent to collections after 60 days

26. DISPUTE RESOLUTION (ARBITRATION AND JURISDICTION)

Informal Resolution Requirement If You and Our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then You explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action. To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules.

Arbitration Procedures The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

Jurisdiction and Venue Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in San Diego, California. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in San Diego, California, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts.

Governing Law These Terms and Conditions and Privacy Policy are governed by and construed in accordance with The United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of [STATE]. These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Californiaapplicable to agreements made and to be entirely performed within the State of [STATE], without regard to its conflict of law principles.

Time Limitations In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above.

Arbitration Restrictions The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Arbitration The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

Non-Disparagement If You are found to be slandering, libeling, or otherwise disparaging Our Company, Offering(s), or related materials at Our discretion, You will be immediately removed from the Offering(s) and any related communications. We reserve the right to file a civil claim of action against You for any such damaging actions You take that materially harm Our Company.

27. SMS/ELECTRONIC COMMUNICATIONS (TCPA COMPLIANCE)

TCPA Compliance Program Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations. All messaging transmitted via our platform, regardless of use case or phone number type (e.g., long code or toll-free), must comply with Application-to-Person (A2P) messaging standards.

Consent Requirements Consent cannot be bought, sold, or exchanged. SMS should only be sent to opted-in contacts. For example, you cannot obtain consent by purchasing a phone list from another party. Every initial message must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.

Opt-Out Requirements The initial message sent to an individual must include language such as "Reply STOP to unsubscribe," or equivalent, so individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword. We will additionally add the opt-out language: "Reply STOP to unsubscribe."

Content Restrictions You should not send messages related to alcohol, firearms, gambling, tobacco, or other adult content. We do not allow content designed to evade detection by unwanted messaging detection and prevention mechanisms, including intentionally misspelled words or non-standard opt-out phrases.

SMS Ramp-Up Model Starting February 1st, 2024, all accounts have an 8-level ramp system with the following daily limits:

Level

SMS Sending Limit

Ramp-Up Process

This ramp starts on the day the first successful SMS message is sent

To increase limits, the account must send the full level sending limit within 24 hours

After reaching the limit, SMS sending is temporarily restricted for 24 hours

After 24 hours, the account unlocks the next level sending limit

Violation Handling When we identify violations, we work with customers to achieve compliance. However, we reserve the right to suspend or remove platform access for customers not complying with the Messaging Policy or applicable laws, sometimes with limited notice for serious violations.

Error and Opt-Out Rate Monitoring We monitor delivery rates to prevent carrier blocking:

Violation Email: Sent when account hits 8% error rate and 1% opt-out rate

Temporary Account Restriction: Account suspension when hitting 12.5% error rate and 2.5% opt-out rate

Account suspension lasts 24 hours (00:00 AM UTC)

Electronic Signatures and Communications Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

28. PRIVACY POLICY INTEGRATION (CCPA COMPLIANCE)

We care about data privacy and security. Please review our Privacy Policy: [PRIVACY POLICY URL]. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States, India, Germany, Ireland, United Kingdom, Italy, France, Spain, Sweden and Switzerland.

International Data Transfer Consent If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, India, Germany, Ireland, United Kingdom, Italy, France, Spain, Sweden and Switzerland, then through your continued use of the Services, you are transferring your data to the United States, India, Germany, Ireland, United Kingdom, Italy, France, Spain, Sweden and Switzerland, and you expressly consent to have your data transferred to and processed in the United States, India, Germany, Ireland, United Kingdom, Italy, France, Spain, Sweden and Switzerland.

CCPA Compliance California consumers have rights regarding personal information including access, deletion, and non-discrimination for exercising privacy rights. For complete details on your privacy rights, please refer to our Privacy Policy.

29. COPYRIGHT INFRINGEMENTS (DMCA PROCEDURES)

DMCA Compliance We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification").

Notice Requirements A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

DMCA Notice Elements To report copyright infringement, contact us with:

Description of the copyrighted work claimed to be infringed

Description of the infringing material and its location on our services

Your contact information (address, telephone number, email address)

A statement that you have a good faith belief that use is not authorized

A statement that the information is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Your physical or electronic signature

30. CALIFORNIA USERS AND RESIDENTS (CCPA RIGHTS)

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

California Consumer Privacy Act (CCPA) Rights California residents have specific rights regarding their personal information:

Right to Know: You have the right to know what personal information we collect, use, disclose, and sell

Right to Delete: You have the right to request deletion of your personal information

Right to Opt-Out: You have the right to opt-out of the sale of your personal information

Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights

To exercise these rights, contact us at [PRIVACY EMAIL] or [PHONE NUMBER].

31. ACCOUNT TRANSFER RESTRICTIONS (ANTI-RESALE PROVISIONS)

Account Ownership and Non-Transferability Each account is owned and controlled solely by the original account holder. Accounts are strictly non-transferable. You may not sell, lease, transfer, or assign your account to any individual, entity, or organization, including other marketing agencies or businesses, regardless of affiliation or ownership.

Authorized Users Within Organization While the account itself is non-transferable, the account holder may grant access to authorized users within their organization. However, the account holder remains ultimately responsible for all activity within the account and for ensuring compliance with these Terms by all authorized users.

Content and Material Restrictions All content, data, and materials generated, stored, or processed within your account, including reports, graphics, documents, workflows, automations, templates, dashboards, and other intellectual property, are for use exclusively within your account by you and your authorized users. You may not transfer, copy, share, or use these materials outside of our platform, except as expressly permitted in these Terms or with express written consent.

Contact Data Exception You may export or transfer contact data, such as names, phone numbers, email addresses, and related contact information, from your account, provided that such actions comply with all applicable privacy laws, including GDPR, CCPA, and CAN-SPAM Act, as well as our Privacy Policy.

Consequences of Unauthorized Transfer Any unauthorized attempt to transfer, share, or allow access to your account or its associated content to any unauthorized party will result in immediate account termination. We reserve the right to pursue any and all legal remedies available under applicable law in the event of an unauthorized transfer.

Data Ownership Upon Cancellation Users retain ownership of their contact lists stored in their account upon cancellation of services. Users do not retain ownership or rights to the platform infrastructure, workflows, automations, dashboards, templates, content, or any proprietary features built within the platform. Any attempt to replicate or migrate proprietary features outside of the platform without express written permission is strictly prohibited.

32. PHONE MESSAGING POLICY (TELECOMMUNICATIONS COMPLIANCE)

A2P Messaging Standards All messaging transmitted via our platform, regardless of use case or phone number type (e.g., long code or toll-free), must comply with Application-to-Person (A2P) messaging standards. All A2P messages originating from the system are subject to this Messaging Policy.

Consent and Opt-In Requirements Consent cannot be bought, sold, or exchanged. You cannot obtain consent by purchasing a phone list from another party. SMS should only be sent to opted-in contacts. Every initial message must clearly identify you as the sender, except in follow-up messages of an ongoing conversation.

Opt-Out and Revocation The initial message sent must include language such as "Reply STOP to unsubscribe," so individuals can revoke consent at any time by replying with standard opt-out keywords.

Content and Usage Restrictions

Do not send messages related to alcohol, firearms, gambling, tobacco, or adult content

No content designed to evade unwanted messaging detection mechanisms

No intentionally misspelled words or non-standard opt-out phrases

No snowshoeing (spreading similar messages across many numbers)

Automatic DND and Spam Handling Each message ends up with one of four statuses: Sent, Delivered, Failed, or Undelivered. We automatically enable Do Not Disturb (DND) based on undelivered message error